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FREQUENTLY ASKED
QUESTIONS

FAQ's

What are your candles made of?
Zen Aromas soy candles are made with all-natural soy wax, braided eco-friendly cotton wicks, and essential/fragrance oils. Just wax, wick, and scent with no other additives or dyes.

Where do you get your materials?
We source all of our materials from companies here in the US.

Where are you products made?
All of our products are handcrafted and hand-packaged in our home workshop in Maryland. 

Do you have a store I can visit in-person?
At this time we do not have a stand-alone store of our own.

How long do your candles last?
As long as you keep the wick trimmed and only burn them for 4 hours at a time, our candles last approximately 55-60 hours, depending on the size.

Should I burn a particular scented candle in a particular room/space?
Each of our candles has its own individual character. Although some scents may be stronger than others, you should move your candle around the house in different rooms, in order to determine which candle smells best in each room.

Why should I trim the wick and only burn your candles for 4 hours at a time?
These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame and a larger flame melts the wax faster. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster. Keeping the wick trimmed and burning 4 hours at a time slows everything down so you get a longer burn time. Additionally, burning your candle for 4 hours at a time ensures that the wax melts all the way to the edge of the jar. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit.

How quickly will my order ship?
We make every effort to ship your orders as quickly as possible. Shipping days are typically on Mondays and Thursdays for items placed no later than 3pm EST. Holiday shipping is usually same day or next day. Currently, all orders are shipped from southern Maryland via USPS Priority Mail. You will receive a tracking number for your order when it is fulfilled. By default, our packages do not require a signature. All orders come with free shipping.

What makes an all-natural soy wax candle different?
While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown here in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.

Can I buy your products wholesale to sell them in my store?
Absolutely! To learn more about joining our list of wholesale partners, e-mail us.

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Company Policies

Returns
You have 7(seven) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. All skincare purchases are final and nonrefundable. 

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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